Landlords and Tenants
Registration and Application
for Phase 4 is Open.
Important Information for Landlords and Tenants:
Federal CDC Eviction Moratorium EXPIRED on July 31, 2021
The federal eviction moratorium has expired; if you are at risk of eviction you can contact Philly Tenant Hotline for advice at http://www.phillytenant.org/ or 267-443-2500. Phase 4 of Philadelphia’s emergency rental assistance program is still open and accepting applications. Apply today! Note that applying for rental assistance does not prevent landlords from filing evictions or the courts from issuing lock outs. However, once a landlord receives a rental assistance payment, there are some protections against eviction during the period for which assistance is provided and for 90 days afterwards. Review the Phase 4 FAQ for more information on landlord requirements.
Child Tax Credits
Child tax credits are going out. These funds do not count as income for program eligibility.
Phase 4 Maximums No Longer in Effect (as of June 30, 2021)
Phase 4 no longer has any maximum amount of assistance for rent or utility assistance. Previously there was a $2,000 per month maximum on rent assistance and a $2,000 per utility maximum on assistance. Those maximums are no longer in effect. However, this change is not effective retroactively, just moving forward for new applications.
Landlords Looking to Resolve a Dispute with Their Tenant
The City of Philadelphia’s Eviction Diversion Program enables landlords and tenants to arrive at an agreement that works for both parties, without having to go to Court. To learn more and apply click here.
Protections in Place
Under the Emergency Housing Protection Act (Section 9-809 of the Philadelphia Code), tenants experiencing a COVID-19 financial hardship may be entitled to protections including waiver of late fees, participation in the eviction diversion program and a payment plan for unpaid rents. Tenants wishing to assert these rights should submit a Certification of Hardship to their landlords.”
As of April 1, 2021, no landlord may file a Landlord Tenant Complaint seeking possession based on non-payment of rent owed prior to the date of filing until 45 days after they have first completed an application with the PHL Rent Assist Program through www.phlrentassist.org. Upon completing the application, the landlord will be automatically enrolled in the Eviction Diversion Program as well. It will be a dispositive affirmative defense for any tenant to show that the landlord did not pursue either rental assistance or eviction diversion through the City of Philadelphia Program timely or in good faith.
Pennsylvania Emergency Rental Assistance Program (ERAP)
The easiest way to apply for Philadelphia’s Phase 4 rental and utility assistance is through our online system. If you do not have access to a computer or the internet please contact 311 and we can help you apply. Philadelphia will accept Pennsylvania Department of Human Services’ paper ERAP application, but the process may be much slower and we may need to request additional information. If you are submitting a paper application please send it to:
PHLRentAssist c/o PHDC,
1234 Market Street 16th Floor, Philadelphia PA 19107.
Information about previous rounds of rental assistance:
- Phase 1 accepted applications in mid-May
- Phase 2 accepted applications between July and November 4th.
- Phase 3 Tenants eligible for Phase 3 received an email notification. This Phase is now closed.
Data about Phase 4 of rental assistance
We provide weekly updates on the data about Phase 4. Check out the dashboard
Stay Informed Report
Read this report on how Philadelphia is Supporting Tenants and Landlords during this pandemic: Philadelphia Emergency Rental Assistance Report as of 3-26-2021
Ask for assistance through our online Help Desk here. Help Desk responds to emails every day from 9am-6pm EST, except Saturdays, Sundays, and Holidays. If questions are submitted outside of those hours we will respond as soon as the Help Desk reopens. Due to the volume of help requests, it may take between 24-36 hours before a Help Desk staff member is able to respond.
Call 311 or (215) 686-8686. The Philly 311 phone operators are available to assist with your questions about the rental assistance program:
Monday–Friday: 9am to 4:00pm
If an application is incomplete, we will provide the opportunity to resubmit information. If an application is marked as Denied, that means that it does not meet program eligibility. If an applicant believes that their application was denied in error, they may appeal the decision. Applicants may request an appeal at the Philadelphia county level by contacting the PHLRentAssist Help Desk here. Staff will then review the application and determine whether the original determination was correct. Applicants may also appeal to the State by writing to DHS Office of Hearings and Appeals, P.O. Box 2675, Harrisburg, PA 17105.
Check Your Application Status
Tenants and landlords can check the status of their application here.