Landlords and Tenants
Registration and Application
for Phase 4 is Open.

Important Information for Landlords and Tenants:

Federal Temporary Halt in Residential Evictions EXTENDED

The federal Centers for Disease Control and Prevention (CDC) extended the current order temporarily halting residential evictions until at least June 30, 2021. You can read more about the temporary halt in residential evictions to prevent the further spread of COVID-19 here.

Landlords Looking to Resolve a Dispute with Their Tenant

The City of Philadelphia’s Eviction Diversion Program enables landlords and tenants to arrive at an agreement that works for both parties, without having to go to Court. To learn more and apply click here.

Protections in Place

Under the Emergency Housing Protection Act (Section 9-809 of the Philadelphia Code), tenants experiencing a COVID-19 financial hardship may be entitled to protections including waiver of late fees, participation in the eviction diversion program and a payment plan for unpaid rents. Tenants wishing to assert these rights should submit a Certification of Hardship to their landlords.”

As of April 1, 2021, no landlord may file a Landlord Tenant Complaint seeking possession based on non-payment of rent owed prior to the date of filing until 45 days after they have first completed an application with the PHL Rent Assist Program through Upon completing the application, the landlord will be automatically enrolled in the Eviction Diversion Program as well. It will be a dispositive affirmative defense for any tenant to show that the landlord did not pursue either rental assistance or eviction diversion through the City of Philadelphia Program timely or in good faith.

Pennsylvania Emergency Rental Assistance Program (ERAP)

Philadelphia County cannot accept the Pennsylvania Department of Human Services’ paper application. You must apply for rental assistance on this website – Phase 4 is open. If you do not have access to a computer, please call 311.

Information about previous rounds of rental assistance:

  • Phase 1 accepted applications in mid-May
  • Phase 2 accepted applications between July and November 4th.
  • Phase 3 Tenants eligible for Phase 3 received an email notification. This Phase is now closed.

Stay Informed Report

Read this report on how Philadelphia is Supporting Tenants and Landlords during this pandemic: Philadelphia Emergency Rental Assistance Report as of 3-26-2021

Need Assistance?

Ask for assistance through our online Help Desk here. Help Desk responds to  emails every day from 9am-6pm EST, except Saturdays, Sundays, and Holidays. If questions are submitted outside of those hours we will respond as soon as the Help Desk reopens. Due to the volume of help requests, it may take between 24-36 hours before a Help Desk staff member is able to respond.
Call the rental assistance hotline at 215-320-7880. The Philly 311 phone operators are available to assist with your questions about the rental assistance program:
Monday–Friday: 9am to 4:00pm


If an application is incomplete, we will provide the opportunity to resubmit information. If an application is marked as Denied, that means that it does not meet program eligibility. If an applicant believes that their application was denied in error, they may appeal the decision. Applicants may request an appeal at the Philadelphia county level by contacting the PHLRentAssist Help Desk here. Staff will then review the application and determine whether the original determination was correct. Applicants may also appeal to the State by writing to DHS Office of Hearings and Appeals, P.O. Box 2675, Harrisburg, PA 17105.

Check Your Application Status

Tenants and landlords can check the status of their application here.

Other Assistance

If you have questions about these rental assistance programs, click here for help.
Tenants may seek additional assistance by visiting the PhillyTenant website.